At RTK Kadamb, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy for details.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
The product is damaged or defective upon delivery.
The product delivered is incorrect or not as described.
The request is made within [7 days] of receiving the product.
2. Non-Refundable Items
Refunds will not be provided for:
Products that have been opened, used, or tampered with.
Items purchased during sales or promotions, unless they are damaged or defective.
Perishable goods (e.g., nuts, seeds) that are not reported as damaged or incorrect within the eligible timeframe.
3. Process for Refunds
Step 1: Contact our customer service team at [(+91) 9887 00 7635 or divyam.rtk@gmail.com] with your order details, proof of purchase, and pictures of the product (if applicable).
Step 2: Our team will review your request within [3 business days] and provide a resolution.
Step 3: Approved refunds will be processed to your original payment method within [10 business days].
4. Exchanges
If you receive a damaged or incorrect product, we offer an exchange at no additional cost. Please initiate the exchange within [3 days] of receiving the product.
5. Shipping Costs
If the error is on our part (e.g., wrong or defective product), we will bear the return shipping cost.
For other reasons, the customer is responsible for the return shipping charges.
6. Contact Us
For refund or exchange inquiries, please contact us at:
Address: Arti sales Corporations, Old Subji Mandi, Near Main Post Office, Behror, Rajasthan 301701
